Shipping & Refund Policy

Shipping & Refund Policy

Shipping Policy

Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

Shipping Time
Estimated delivery time:

  • West Malaysia: 2–5 business days

  • East Malaysia: 5–10 business days

  • International: 7–14 business days (depending on location)

Shipping Fees
Shipping fees are calculated at checkout based on your location and order size.

Order Tracking
Once your order is shipped, a tracking number will be provided via email.

Shipping Delays
Delays may occur due to courier issues, customs clearance, or unforeseen circumstances. We appreciate your patience.

 


Refund & Return Policy

Eligibility for Returns
We accept returns within 7 days of receiving your order under the following conditions:

  • Item is unused and in original condition

  • Item is in original packaging

  • Proof of purchase is provided

Non-Returnable Items

  • Installed or used rims

  • Customized or special-order items

  • Clearance / sale items

Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours with photos or videos. We will arrange a replacement or refund.

Refund Process
Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued via the original payment method

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping service

 


Order Cancellation

Orders can be cancelled within 24 hours after placing the order. Once shipped, cancellation is no longer possible.